All inclusive, GST, delivery & our premium after-sales service
Delivered to your door within 5 days
Postage generally takes 2-5 days. However, deliveries to rural locations, WA, TAS or NT may take up to 10 days. All of our orders are processed the same day and dispatched the next day. The times indicated above are averages and in some cases orders may ship faster or slower then what’s indicated.
We ship all of our orders via Australia Post or private courier (for larger items). Tracking will be provided with each order. You’ll receive a confirmation email with tracking, after your order has been dispatched. Orders will be delivered between 9am-6pm Monday-Friday. Please do not provide us with a PO box or parcel locker address, as the courier may have trouble delivering.
If you’re looking to order for a birthday or event please order 2 weeks before you require your order to ensure that it arrives on time and without issues. If you still have a question then feel free to contact us.
What does the warranty include?
We provide a full 12 month warranty on all of our products. This warranty includes all manufacturers faults that are present or develop over the 12 month period. In the event of a warranty claim we will either repair or replace your item. Warranty is all inclusive of labour and parts cost, however, excludes any courier or transportation costs to and from our repair facility/store. Warranty is serviced locally in Pyrmont. Our warranty does not cover any repairs or replacements that are required as a result of user or accidental damage. It also doesn’t cover manufacturer faults that develop as a result of this damage.
Do you offer support after the warranty period expires? Yes. We stock a large number of replacement parts that can be order at any time. We also offer a repair service which will work on and fix your product any time. This includes all forms of damage or serviceable/consumable items. The cost of this service will be determined on a case by case basis, you can contact us for a quote any time.
Where is our workshop located? Our workshop is located in Bondi Junction, Sydney. We repair and service all of our products here. With over 5 years of experience and a large supply of spare parts we can fix almost anything. You can either come visit us or we can arrange a courier to collect your device Australia wide. Contact us today to arrange your service.