Warranty and Servicing

WalkSmart aims to offer the best after-sales warranty and customer service along with every sale. Learn more by reading below:

WalkSmart Servicing Image

About us

Based in Pyrmont Sydney, we have been servicing electric vehicles for over 5 years now. We work with e-bikes to balance scooters and everything in between. With a large inventory of spare parts and know how we will be able to get your vehicle repaired quickly and efficiently.

Get in contact with us today to get a quote or find out what we can do for you. If you can’t physically bring your electric vehicle in to us, we can utilise our courier network to pick it up from your home or office. WalkSmart works with customers Australia wide.

WalkSmart Promise: All of our warranty repair and service work comes with an additional 3-month warranty to ensure that your vehicle is working as it should.

Frequent Servicing Options

Option Price
Xiaomi M365 Tubeless Tyre Upgrade (includes part and labour) $99 p/wheel
Battery Replacement $79 - $399
General Service (recommended yearly). Applies to all models. This includes; a thorough clean, lubrication of all bearings and moving parts, tightening of bolts, and battery voltage testing. $99.95

Our Warranty

WalkSmart provides 12 months warranty on all 'brand new' products bought on our website, or from within our store in Bondi Junction or Pyrmont, Sydney. Warranty is all inclusive of labour and parts cost, however, excludes any courier or transportation costs to and from our repair facility/store. Warranty is serviced locally in Pyrmont. If you’d like to make a warranty claim please fill out the form below and we’ll get back to you within 24hrs with further instructions.

If you have an issue with an item that was not purchased via our store, you can get in contact with us via the contact page.

To learn more about the WalkSmart warranty, including what is and isn't included, please view the warranty and returns page below.

Our Return Policy

WalkSmart provides a 30 day no-questions-asked refund return guarantee. If you are not happy with the item you have purchased, you may return it within 30 days for a refund. However, note that a 30% restocking fee will apply.

For example, if you have purchased a product for $799.95, however, find that it is not suitable, you may return your product for a refund. WalkSmart will charge a restocking fee of 30% = $239.98, so your actual refund amount will equal $559.96. A restocking fee covers transactional, refurbishment and logistic costs. Under some circumstances we may offer a 40% refund if 30 days has already passed.