REPAIRS & SERVICING


WalkSmart aims to offer the best after-sales warranty and customer support, along with every sale. For products not purchased via WalkSmart, repairs and support are still offered. You can request a quote below.

Warranty Claim

Request a warranty repair on a product purchased via WalkSmart.


Repair

Get a quote to repair your product. Fill in your details, and we'll contact you within 48 hours.


Incident Report

Report an incident, such as a lost or stolen product.


Official Stockist

Servicing Items


$120

Tyre Service

Tyre Replacement

Solid tyre upgrade. Additional 30% discount for servicing on vehicles purchased from WalkSmart. For Xiaomi M365, M365 Pro and more!

$99

General Service

General Service

Includes; bearing lubrication, axle clean, vehicle clean, tyre pressure, brake tuning. Recommended after 1,000km's or 12 months.

$60

Out Of Scope Repairs

Out Of Scope Repairs

$70 p/30 minutes for out of scope general repairs, servicing and parts sourcing. A $50 consultation fee may also apply.

Battery Replacement

Battery Replacement

Battery replacement pricing varies, starting at $300. Please contact your local store for a quote.

WalkSmart Servicing Image

About us


Based in Sydney, WalkSmart has been servicing electric vehicles for over five years. We work with electric scooters to balance scooters and everything in between. With a large inventory of spare parts and know-how we will be able to get your vehicle repaired quickly and efficiently.

Get in contact for a quote or find out what we can do for you. If you can’t physically bring your electric vehicle to us, we can utilise our courier network to pick it up from your home or office. WalkSmart works with customers Australia wide.

WalkSmart Promise: All of our warranty repair and service work comes with an additional 3-month warranty to ensure that your vehicle is working as it should.


Our Warranty


WalkSmart provides 12 months warranty on all new products. Warranty is inclusive of labour and parts cost, however, excludes any courier or transportation costs to and from our repair facility/store, unless you ordered online. Warranty is serviced in-store. If you’d like to make a warranty claim please fill out the form below and we’ll get back to you within 24hrs with further instructions.

If you have an issue with an item that was not purchased via our store, you can get in contact with us via the contact page.

To learn more about the WalkSmart warranty, including what is and isn't included, please view the warranty and returns page below.



Our Return Policy


WalkSmart provides a 30 day no-questions-asked refund return guarantee. If you are not happy with the item you have purchased, you may return it within 30 days for a refund. However, note that a 30% restocking fee may apply.

For example, if you have purchased a product for $799.95, however, find that it is not suitable, you may return your product for a refund. WalkSmart will charge a restocking fee of 30% = $239.98, so your actual refund amount will equal $559.96. A restocking fee covers transactional, refurbishment and logistic costs. Under some circumstances we may offer a 40% refund if 30 days has already passed.