FAQs: Renting an eScooter or eBike from WalkSmart!

Posted 29th April 2020. Category: Article.

Our most frequently asked questions about renting an eScooter or eBike from WalkSmart!

Posted 29th April 2020. Category: General.

Q: How does the rental process work?
A: Please complete the online form, then come into our store. You will need to bring in a valid form of ID (either driver's license or passport) and a Credit Card. Rentals are pre-payment, so the first month/week rental is paid in-store with your credit card, and thereon automatically debited via your bank account on a monthly or weekly basis. For example, if you rent an eScooter for $110 per month on the 1st January- when you collect the scooter in store, you must pay $110 upfront. Every month or week thereon is debited from your bank account automatically until you return the eScooter. If you return it within one month (before 1st February), then there are no further charges. If you decide to use it for 3 months, then there will be a direct debit charge of $110 on the 1st February and 1st March. If you have any further questions, please give us a call.

Q: What is the minimum term for the rental?
A: The minimum term for the rental is either 1 month or 1 week - depending on whether it is a weekly or monthly rental.

Q: Can I return the scooter or bike at any time?
A: Yes, you can return the rental product at any time. However, note that all payments are pre-payments, so for example if you have made the rental payment for the whole month on the 1st February, you have up-until the 1st March to return the scooter before you are billed for another month rental.

Q: What happens if the rental scooter or bike gets lost or stolen?
A: If the rental product gets lost or stolen, you will be required to purchase the product outright at the standard price as if you were buying it at the conclusion of your rental. You would receive some credit available from your rental payments.

Q: What happens if I damage my rental product?
A: WalkSmart covers most damage, repairs and servicing items, so you can ride worry-free- knowing that if any problems do arise, WalkSmart will swap and change your product with another one.

Q: What happens If I want to buy my rental product at the conclusion of my rental?
A: Unfortunately, you can no longer purchase rental products from WalkSmart.

Q: What happens if I have an issue with my rental product?
A: You will need to bring it back into the WalkSmart store, and the team will provide you with another product to use for your rental.

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Q: How do you process the payment?
A: The first month's rental payment needs to be done in-store by credit card. Each month thereon is automatically scheduled monthly via direct debit from your nominated bank account, until the rental is ended.

Q: What if I have any problems with the rental?
A: The rental can be returned at any time. If the customer has any problems, there is no further charge or risk.

Q: If I rent a product, am I able to pause for a few months?
A: Yes, the customer can end the rental at any time, and start again at any time.

Q: If I rent a product and return it after a few months, until how long after can I still purchase the product If I decide too?
A: Generally, you need to purchase the product immediately after once you return it - if you want to buy and use your rental credit. On occasion, you may liaise with the store team if you are undecided and wish to have more time.

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Q: If I move to another city or state, can I transfer the rental product there?
A: Yes, but you must check with store staff prior, especially if there is no other WalkSmart store in that state/city.

Q: If I have any additional questions, how can I contact you?
A: You may contact the WalkSmart team via phone, email, Facebook or Instagram chat. Please see the contact page on our website for more information.

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Q: What happens if I get fined while riding the rental product?
A: It is the renter's responsibility to ensure they are abiding by their local laws. Any fines or penalties are the responsibility of the rider. The renter or rider may contact WalkSmart for guidance.

Q: What is the minimum age for renting a product from WalkSmart.
A: The minimum age is 18, or 16 for riding under parental guidance.

Q: What happens if my rental vehicle tyre goes flat?
A: You can bring into WalkSmart for repair.

Q: Are the rental products new or second-hand products?
A: WalkSmart will provide a mix of used or new products depending on the current scenario. WalkSmart ensures to clean and sanitise every product prior to providing it for rental.

Q: Do you offer daily rentals?
A: Sometimes; however, it is subject to conditions and availability in store. Please contact your local store to book if you wish to rent for a day. Daily rental prices start at $30 p/day.

We at WalkSmart are committed to offering the best products and services to meet the needs of our clients. If you have any questions pertaining to our rental services and product offerings, drop us a mail at contact@walksmart.com.au with your queries.

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