How Good Is A Good Warranty?
Posted 1st November 2019. Category: General.
We all know that in Straya, O’bless our beautiful nation, you as a customer has a 30 days money-back guarantee! Fantastic! Did you buy a shirt and it didn’t fit you? Take it back to where you got it from and get your refund or other sizes! Of course, it doesn’t apply for every item and there is a limit to this. When a company says 12 months warranty you can get it repaired for free within the 12 months period. Cool huh?
But, the biggest question that no one seems to be asking with electric scooter repair is if I break my electric scooter, how long will it exactly take to be fixed? At WalkSmart we can repair it within the hour. In the meantime, you can easily spend your time getting lunch at the cafe next door or wait it out while you video-call your mates. Some repairs are of course more complicated than the others. While tyre replacement will take us 15 minutes, motherboard replacement on ES2 will take us about 45 minutes or more.
You may have seen an online shop without a physical store and saying 12 months warranty, cheap! $300 off regular retail price! Free delivery! WOW! But, ask yourself this, “why are they so cheap?” Why spend extra?
Well, we shouldn’t even be justifying this but… Are you looking to buy QUALITY or QUANTITY? I’m talking about the quality of service here and the product of course. We can fix most electric scooters in WalkSmart and yes, we can even make your tyre tubeless! No joke, no funny business, and no drama. Back to topic, for an electric scooter, you will be spending more than $300 of your money to buy one. Why not do some bits of research to ask them what they cover in the warranty, how long, and how good is the warranty.
At WalkSmart, how good is our warranty you ask? This is what we cover:
- Motor issues
- Braking issues
- Battery issues
- Burnt cables
- LED problems
- Squeaky noise (just come to the store)
- Wobbly stem
And if you also purchase our insurance, we will also cover physical damages such as:
- Scooter break in two
- The scooter has a broken latch
- Scooter has a pole problem (missing screws)
- Someone trashes the scooter or stole it
That was basically everything, right? Thus, a bold question for you, who got your back?
WalkSmart recommends that you check your local state laws and regulations in relation to using electric scooters in public locations, roads and footpaths. Laws vary state by state and therefore may limit use to private locations only. Each local body is reviewing public electric scooter use, so we expect it to be regulated, but legal in all states within the short term. Feel free to contact WalkSmart if you have any further queries.